Terms of Service

a) Identity Verification

All users must complete Stripe Identity verification before any music distribution or payout can occur.

Important: KYC verification must be completed on a PC or laptop computer. Mobile devices may not be compatible with the Stripe Identity verification system.

b) Verification Fee

A one-time identity verification fee is processed securely through Stripe. The exact amount is shown at checkout before you pay. This covers Stripe's verification costs and is non-refundable once the verification has been carried out — see your 14-day cancellation right in (i) below. Motiva LTD does not profit from this fee.

c) Completion Requirement

Verification is valid only when both steps are completed:

1. Stripe Identity verification, and
2. Digital signing of the Motiva Groove Distribution Agreement.

If either step is incomplete or fails, verification is invalid. The user must restart the process and repay the verification fee. Be careful to complete all steps properly to avoid additional charges.

d) No Automatic Access Guarantee

Paying the verification fee does not guarantee account approval or access to distribute. Motiva LTD reviews all profiles to maintain high creative, ethical, and compliance standards. Accounts that fail to meet these standards may be declined without refund.

e) Proof of Ownership

Users must prove ownership or legal control of all uploaded music. Upon request, you must provide:

• original production files or proof of master rights,
• signed permissions from collaborators or producers,
• or label distribution rights documentation.

Failure to provide proof may result in account suspension and removal of the affected release.

f) Fraudulent or Non-Genuine Activity

Fraud, fake streams, AI-generated content without disclosure, false identity, or copyright infringement are strictly forbidden. Violations lead to immediate account removal and forfeiture of royalties earned through the fraudulent or infringing activity. Motiva LTD may share evidence with DSPs, Stripe, and legal authorities.

g) Misconduct & Behaviour

Abusive, threatening, or dishonest behaviour toward Motiva Groove staff, partners, or other artists is a material breach of the Distribution Agreement and may result in:

• termination of the account,
• refusal of further submissions,
• restriction or suspension of the payment methods associated with your Motiva Groove account,
• and suspension of upload access.

Earnings may be locked pending resolution, and any forfeiture is limited to royalties earned through the misconduct.

h) Non-Refund Summary

• The Stripe verification fee is non-refundable once the verification has been carried out, subject to your cancellation right in (i) below.
• Paying the fee does not guarantee approval.
• Incomplete KYC or unsigned contract = invalid → must repay fee.
• Fraud or misconduct = loss of account and forfeiture of royalties earned through that conduct.

i) Right to Cancel (14 Days)

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel this contract within 14 days of entering into it, without giving any reason.

• By starting identity verification, you expressly request that we begin the service immediately, and you acknowledge that you lose the right to cancel the verification once it has been fully performed.
• If you have paid the fee but verification has not yet been carried out, you may cancel within 14 days and the fee will be refunded in full.
• The 14-day right applies to the verification fee only. It does not require us to reverse a release that has already been delivered to the DSPs; takedowns are handled under section 7.
• To cancel, email info@motivagroove.com with your account email. A clear statement that you wish to cancel is enough.

Nothing in these Terms removes or limits your statutory rights as a consumer.